Frequently Asked Questions
Everything you need to know about our eco-friendly home collection.
What materials are used in your products?
We specialize in sustainable home goods crafted from natural wheat straw, bamboo fibers, and recycled food-grade polymers that are BPA-free and biodegradable.
Are Straw Matters kitchenware items microwave and dishwasher safe?
Yes, most of our wheat straw plates, bowls, and containers are heat-resistant up to 248°F (120°C), making them safe for both the microwave and the top rack of your dishwasher.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 days.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do you offer wholesale pricing for bulk orders?
We do! If you are looking to stock Straw Matters products in your retail space or order in bulk for an event, please contact our sales team via the 'Wholesale' link in our footer.
How do I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.