Returns & Exchanges

At Straw Matters, we want you to be completely satisfied with your sustainable home purchases. If your order isn't a perfect fit, we offer easy returns on all unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original eco-friendly packaging, ensuring all tags and protective materials are intact.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.